- Title of the Job: Phone Banking Officer
- Brief description of the job:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Working Hours: 9 hours shift
- Requirements (Education): Bachelors qualified
- of Vacancies: 10
- Skills & Abilities:
- Banking & Finance knowledge (basic level)
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Good English communication skills
- Age limit: 20 to 30
- Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
- Gender: Male & Female
- Job Shift: On Rotation
- Job Type: Full-time
- Salary: 15,000 to 25,000 per month
*Email Subject should be “Phone Banking Officer”
