Partner Support Specialist-Karachi

The Partner Support Specialist within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too .   Responsibilities Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client Assist customers with their items purchased through ecommerce website Convey interest in each customer through their words with courtesy, attention, a friendly and caring image Providing alternatives to products/items, which are not available on the ecommerce website Follow standard processes and procedures when it comes to providing the resolution Staying up to date with latest updates on system information, process changes and future updates Must be able to overcome objections and handle customer push backs   Why should you join us? You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for: Critical Thinking Time Management Specialist Focus Organizing Priority Setting Problem Solving Professional Composure Benefits We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life: Medical Insurance & OPD Provident Fund Leave Encashment Annual leaves On job trainings Two days off in a week Ergonomic furniture and infrastructure. Referral Rewards Annual Increment Conveyance facility Loan facility