We are looking for a Malaysian Language Speaker
Job Description:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Specification:
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Excellent communication skills
Qualification: Intermediate or above
Language Proficiency: Malay (Written, Verbal, Spoken)
