Ad is valid till: 30 April 2021
ID 501066

Email and Chat Support Specialist-International

Email and Chat Support Specialist – International (Khi)

Job Title: Email and Chat Support Executive – Foodpanda

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi

Salary: Up to PKR 33,000

Working Hours: 9

Job Shift: Morning & Evening, between 5am to 11pm

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop

Send us your CV at careers.pk@ibex.co

Email Subject: Email and Chat Support Executive – Foodpanda

Link: https://bit.ly/2OnuY51

Occupation:
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More details
Salary:
33000 PKR per month
Contract type:
Full-time
Job location, contacts
Location:
Karachi
Sindh
Name:
Ibex. connect
Company name:
Ibex
Email address:
Contact by email
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