Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Location: Karachi
Salary: Up to PKR 21,500
Working Hours: 9
Job Shift: Rotational
Key Responsibilities:
- Prompt chat & email response to customers
- Provide real-time support
- Document each customer’s question or problem as well as the resulting answer or solution
- Email coordination with customers
- Escalating to relevant team(s) internally and/or externally
Job Specification:
- Intermediate or above
- Age limit: 18-30
- Good communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer-centric attitude
- Adaptability
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Send us your CV at careers.pk@ibex.co
Email Subject: Email and Chat Support Executive – Domestic
Link: https://bit.ly/2Uq3DTB
