Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR 58,000
Working Hours: 9
Job Shift: Rotational
Key Responsibilities:
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
- Collaborate and build relationships with customers to strengthen service competitiveness
- Communicate timely back to customers, track and resolve any issues regarding the service
- Contribute to customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
- O Levels/Matric or above
- Age limit: 18-45
- Excellent command over English, with good American or Neutral accent
- Excellent communication (Listening, Speaking & Writing)
- Proficiency with MS Office particularly MS Excel
- Flexibility & Adaptability
- Customer-centric attitude
- Emotional Intelligence and Critical Thinking
- Self-motivated, assertive and responsive
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Management Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Send us your CV at careers.pk@ibex.co
Email Subject: Customer Support Specialist - International
Link: https://bit.ly/3ba2aa8
