Ad is valid till: 28 May 2021
ID 501081

Customer Support Representative-International

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • ¬†competitivCollaborate and build relationships with customers to strengthen serviceeness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-45
  • Excellent command over English, with good American or Neutral accent
  • Excellent communication (Listening, Speaking & Writing)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop

Send us your CV at careers.pk@ibex.co

Occupation:
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More details
Salary:
65000 PKR per month
Contract type:
Full-time
Job location, contacts
Location:
Karachi
Sindh
Name:
Ibex. connect
Company name:
Ibex
Email address:
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