Job Title: Customer Support Specialist – International
Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location: Karachi
Salary: Up to PKR 55,000
Working Hours: 9
Job Shift: Rotational
Key Responsibilities:
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
- Collaborate and build relationships with customers to strengthen service competitiveness
- Communicate timely back to customers, track and resolve any issues regarding the service
- Contribute to customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
- O Levels/Matric or above
- Age limit: 18-45
- Excellent command over English, with good American or Neutral accent
- Excellent communication (Listening, Speaking & Writing)
