Job Description
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
Required Qualification
- Graduation or above
Job Specification
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Good English communication skills
Perks & Benefits
- Annual Increments
- Medical Insurance
- OPD
- Provident Fund
- Leave Encashment
- Annual Leaves
- EOBI
- Advance Loan
