Customer Support Executive-Domestic

Overview

ResponsibilitiesRespond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaintsKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applicationsFollow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)Refer unresolved customer grievances or special requests to designated departments for further investigationEnhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

What Makes You A Good Fit For This Job?This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

Job Requirements:O Levels/Matric or aboveExcellent Written and Verbal English CommunicationProficiency with MS Office (Particularly MS Excel and MS Word)

Perks of being an ibexian:Medical Insurance & OPDProvident FundLeave EncashmentAnnual leavesOn job trainingTwo days off in a weekErgonomic furniture and infrastructureReferral RewardsAnnual IncrementConveyance facilityLoan facilityEmployee Appreciation programs

The salary for this position will be up to Rs. 24,000/month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

Good luck!