Overview
Customer Experience Specialist within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolutions to customers as per the defined processes via call. We are looking for people with International Customer Service expertise but above that we are more interested in charisma, enthusiasm and professionalism. A sense of humor would be a plus point!
Key Responsibilities
- Communicate with clients to supply and evaluate information in response to product and/or service inquiries, issues, and requests.
- Collaborate with customers and establish relationships with them to improve service competitiveness.
- Provide quick feedback to costumers, as well as track and resolve any service-related issues.
- Assist in the development of customers
Why Should You Join Us?
You want to work somewhere where you can put in your best effort and continue to enhance your talents. You have empathy and can place yourself into the shoes of the people you interact with. You have a great sense of humor and know when to utilize it. You have excellent communication skills with U.S or UK accent. You have the ability to organize your thoughts into a language that is simple to comprehend. You have the ability to communicate in a courteous, accurate, and jargon-free manner.
Other skills we're looking for include:
- Excellent Command over English.
- Excellent Communication
- Flexibility and Adaptability
- Customer-Centric Attitude
- Emotional Intelligence and Critical Thinking
- Self-motivated, Assertive and Responsive
Benefits
We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- International Job Opportunities
- Referral Bonus
- Company Pick and Drop
We hire great people that do great work, and are deserving of appreciation and rewards. But this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
What you can expect after applying?
Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.
