Job Overview
Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance of process and policies.
Job Description
- Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
- Collaborate and build relationships with agents to strengthen service competitiveness
- Communicate timely back to agents, track and resolve any issues regarding the service
- Contribute to customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
